FAQ
Common questions
Domains, hosting, billing and support — straight answers for Kiwi businesses.
Most domains register within minutes of payment clearing. You'll receive a confirmation email with your domain details and DNS management access.
Yes. Use the transfer option at checkout or contact us with your auth code (EPP). We'll handle the transfer and extend your registration by a year in most cases.
NZ customers see GST-inclusive pricing at checkout. Domain prices shown are ex-GST per year unless noted; your invoice will show the full breakdown.
We offer SEO packages and can connect you with our team for web design through Digital Genesis. Start with a domain and hosting plan if you're not sure where to begin.
Email support is included on all plans. Business, E-Commerce and Pro plans get priority response. We're NZ-based and speak plain English — no script-reading required.
Still have a question?
We're happy to help you pick the right domain or hosting — no pressure, no jargon.